How IBG Life Pty Ltd collects, uses, and protects your personal and health information.
IBG Life Pty Ltd (ABN 97 696 913 710 / ACN 696 913 710) ("IBG Life", "we", "us", or "our") is committed to protecting the privacy of every individual who interacts with us — whether as a coaching client, workplace program participant, enquirer, or visitor to our website.
This Privacy Policy explains how we collect, hold, use, and disclose personal and health information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act"), the Australian Privacy Principles ("APPs") contained in Schedule 1 of the Privacy Act, and the Health Records Act 2001 (Vic) including the Health Privacy Principles.
By using our website (ibglifepty.site), contacting us, or engaging our services, you consent to the handling of your personal information as described in this Policy.
IBG Life Pty Ltd is an Australian wellness company providing lifestyle-medicine coaching, preventive-health programs, and workplace wellbeing services, registered in Victoria.
We may collect the following types of personal information:
Health information is considered sensitive information under the Privacy Act and health information under the Health Records Act 2001 (Vic). We only collect such information with your consent, and only to the extent necessary to deliver your chosen program safely and effectively.
We collect personal information through:
Where reasonable and practicable, we collect personal information directly from you, and we notify you at or before the time of collection of the purposes for which it will be used.
We use personal and health information to:
We will not use your personal or health information for purposes other than those for which it was collected, unless you consent or it is required or authorised by law.
We may disclose your personal information to:
We do not sell or rent your personal or health information to third parties for marketing purposes — ever.
We do not generally disclose personal information to overseas recipients. Where cloud-based scheduling or payment tools store data outside Australia, we take reasonable steps to ensure recipients comply with privacy standards substantially similar to the APPs.
We take reasonable steps to protect the personal and health information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These measures include:
No data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
In the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.
Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. You can configure your browser to refuse cookies; however, this may limit some website functionality.
We may use third-party analytics tools that collect aggregated, non-personally identifiable information about website traffic and usage patterns.
Under APP 12 and APP 13, and under the Health Privacy Principles of the Health Records Act 2001 (Vic), you have the right to:
To exercise these rights, please contact us at ceo@ibglifepty.site. We will respond within 30 days. We may need to verify your identity before providing access.
In limited circumstances, we may refuse access or correction as permitted by law. Where we refuse, we will provide written reasons.
We may send you marketing communications about our programs, resources, or events — but only where you have consented, or where permitted by the Spam Act 2003 (Cth). You may opt out at any time by contacting us at ceo@ibglifepty.site or by using the unsubscribe link included in any marketing email.
Where family or early-years programs involve children under 15, we collect information directly from a parent or legal guardian, and only with their explicit consent. All children's information is handled with heightened care in accordance with the Health Records Act 2001 (Vic).
Our website may contain links to third-party websites (e.g. health resources, referral partners, or social media). We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.
If you believe we have breached the APPs, the Health Privacy Principles, or this Privacy Policy, you may lodge a complaint by contacting us at:
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or, for health-specific complaints in Victoria, to the Health Complaints Commissioner (Victoria) at hcc.vic.gov.au.
We may update this Privacy Policy from time to time. Updated versions will be published on our website with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated Policy.
This Privacy Policy is governed by the laws of Victoria and the Commonwealth of Australia. Any disputes arising under this Policy shall be subject to the jurisdiction of the courts of Victoria.
For any privacy-related queries or concerns, please contact: